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Information Technology Service Provision policy

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Section 1 - Preamble

(1) This Policy was approved by the Vice-Chancellor on 17 October 2008 and incorporates all amendments to 9 April 2015.

(2) This Policy is pursuant to the Regulation 6.1(4) - Information and Communications Technology.

Governing Law

(3) Persons using the information technology services provided by Deakin University must ensure that their use complies with the common law and with all relevant legislation as well as with Deakin University Regulation.

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Section 2 - Purpose

(4) This Policy documents processes for the good the management of Information and Communication Technology (ICT) facilities, services and materials that are provided to support the University's core functions and activities.

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Section 3 - Scope

(5) The Policy applies throughout the University.

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Section 4 - Policy

(6) The Chief Digital Officer will ensure that Information and Communication Technology (ICT) facilities, services and materials are provided to support the University's core functions and activities.

(7) ICT facilities, services and materials managed by Deakin eSolutions are documented in the IT Service Catalogue.

(8) ICT facilities, services and materials managed by other organisational areas are documented in service catalogues held within each area.

(9) The Manager, Portfolio Management and Performance eSolutions will regularly review the range of ICT facilities, services and materials to ensure that the services are provided in accordance with Deakin University directions and strategies.

(10) Staff members must not initiate a project that has an ICT dependency unless it has been reviewed and endorsed by the Chief Digital Officer.

(11) The Chief Digital Officer will ensure that ICT users are provided with appropriate access to the University's ICT facilities, services and materials.

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Section 5 - Procedure

(12) There is no attendant procedure.

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Section 6 - Definitions

(13) For the purpose of this Policy:

  1. Information and Communication Technology (ICT) Dependency: reliance for delivery on ICT facilities, services and materials.
  2. Information and Communication Technology (ICT) Facilities: all physical spaces (e.g. server rooms, network or communication closets, computer laboratories), hardware and infrastructure (e.g. servers, workstations, voice and data network, audio visual equipment, and portable storage devices) associated with the delivery of ICT services and materials.
  3. Information and Communication Technology (ICT) Services and Materials: all software and applications, and services (including but not limited to telephony and internet access), and data contained or stored in any ICT facility.
  4. Information and Communication Technology (ICT) User: any authorised person with access to the University's ICT facilities, services and materials, including but not limited to students, staff, honorary staff members, visiting academics, contractors and alumni.
  5. Service Catalogue: a list of services provided to ICT users, which includes the purpose and key features of each service.