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Staff Complaints, Disputes and Grievances procedure

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Section 1 - Preamble

(1) This Procedure was approved by the Vice-Chancellor on 20 February 2009 and incorporates all amendments to 26 May 2011.

(2) This Procedure is pursuant to the Workplace Relations policy.

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Section 2 - Purpose

(3) This Procedure outlines the processes involved in staff complaints, disputes and grievances.

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Section 3 - Scope

(4) This Procedure applies to all staff of the University.

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Section 4 - Policy

(5) Refer to the Workplace Relations policy.

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Section 5 - Procedure

(6) All staff members will attempt to resolve complaints quickly and without conflict, wherever possible.

(7) Informal complaint resolution focuses on addressing the issue, coming to an appropriate resolution and moving forward. There is no investigation of allegations surrounding the complaint and there are no elements of discipline or retribution.

(8) The University does not have a prescribed process for addressing informal complaints. The parties involved are responsible for developing appropriate strategies and actions to resolve the issue, such as local workplace meetings, mediation, verbal or written agreements about future behaviour, changes in workplace practices or agreement about training needs.

(9) Human Resources Division (HRD) staff members will provide advice and guidance as required, and are available to act as impartial third parties where staff members and managers are seeking to resolve a conflict or complaint informally.

(10) Where a matter is not resolved informally, managers or staff members may wish to make a formal complaint using the staff complaint form.

(11) Prior to making a formal complaint under a University procedure or in accordance with the Deakin University Enterprise Agreement 2013, the staff member or manager should contact HRD for advice.

(12) At any stage, a staff member may choose to refer a matter to an external agency.

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Section 6 - Definitions

(13) There are no definitions arising under this Procedure.