Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the Implementation Officer and relevant enquiries contact and, on the right, a brief summary of changes between this and the previous version.

Student Complaints Resolution procedure

Show Field Notes

Status	Historic	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	26th July 2021	This is the date on which this version of the document came into effect.
Review Date	27th August 2025	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor	The noted authority approved this is version of the document.
Approval Date	23rd July 2021	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	19th February 2024	This is the date on which this version expires. It may still apply, conditionally, after this date.
Implementation Officer	Lisa Hanna Dean of Students deanofstudents@deakin.edu.au	This is the officer generally responsible for day to day administrative matters.
Responsible Executive	Liz Johnson Senior Deputy Vice-Chancellor Academic +61 3 92468303	This is the senior officer with responsibility for the document.
Enquiries Contact	Student Complaints, Office of the Dean of Students	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

On 26 July 2021, the Student Complaints Resolution policy and procedure were amended to: • Change Manager Student Complaints and Appeals to Dean of Students or nominee (Policy clause 12 and throughout the Procedure) • Change Student Complaints Office to Office of Dean of Students (throughout the Procedure) • Update clause references (Procedure clauses) • Align terminology regarding lawyers with Dean of Students policies (Procedure clause 6) • Update term sexual harassment/assault to sexual harm to align with Sexual harm policy (procedure clause 7, 21c) • Delete detail for various ways of submitting student complaints form (Procedure clause 15) • Update hyperlinks (Procedure clause 15) • Update Enquiries details in the Policy and Procedure • Deletion to reflect new complaint system (Procedure clause 10). On 30 July 2021 a further administrative amendment was made to clause 30 to change Manager Student Complaints and Appeals to Dean of Students or nominee.

Clauses Amended:Procedure: clauses 5, 6, 7, 10, 15, 21, 30

27/07/2021: Division name changed from Student Complaints Office (SCO) to Student Complaints, Office of the Dean of Students (SCO)

16/11/2023: Position name changed from Deputy Vice-Chancellor Research (DVCR) to Deputy Vice-Chancellor Research and Innovations (DVCR)

21/11/2023: Position name changed from Deputy Vice-Chancellor Research and Innovations (DVCR) to Deputy Vice-Chancellor Research and Innovation (DVCRI)