Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the Implementation Officer and relevant enquiries contact and, on the right, a brief summary of changes between this and the previous version.

Student Complaints Resolution procedure

Status Current
Effective Date 17th December 2019
Review Date 17th December 2022
Approval Authority Vice-Chancellor
Approval Date 16th December 2019
Expiry Date To Be Advised
Implementation Officer Lisa Hanna
Dean of Students
Responsible Executive Liz Johnson
Deputy Vice-Chancellor Education
+61 3 92468303
Enquiries Contact Student Complaints Office

Summary of Changes from Previous Version

This Procedure was amended on 17 December to:

• reflect and align with the University’s new Sexual Harm Prevention and Response policy and procedure

• clearly delineate between student complaint processes and student appeal (academic progress, academic integrity and general misconduct) processes by replacing ‘appeal’ with ‘review’.

Clauses Amended:Procedure: 7, 8, 12b(ii), 33,34,35,36,37, 40