Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the Implementation Officer and relevant enquiries contact and, on the right, a brief summary of changes between this and the previous version.

Student Complaints Resolution policy

Show Field Notes
Status Historic Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 1st February 2016 This is the date on which this version of the document came into effect.
Review Date 31st May 2020 The next review of this document is scheduled to commence on this date.
Approval Authority Vice-Chancellor The noted authority approved this is version of the document.
Approval Date 27th October 2014 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date 16th December 2019 This is the date on which this version expires. It may still apply, conditionally, after this date.
Implementation Officer Lisa Hanna
Dean of Students
deanofstudents@deakin.edu.au
This is the officer generally responsible for day to day administrative matters.
Enquiries Contact Student Complaints, Office of the Dean of Students General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

This Policy was amended on 6 March 2017 to provide consistency around the definition of bullying. On 11 August 2017 an administrative amendment was made to make the Policy definition of ‘complaint’ consistent with the definition of complaint in the Student Complaints Resolution procedure. The definition of complaint was amended from ‘a properly lodged expression of dissatisfaction requiring formal resolution’ to ‘an expression of dissatisfaction requiring formal resolution’.


 


On 17 July 2018 an administrative amendment was made to delete the previous clause 3 which duplicated the information set out in current clause 14.