Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Unit Head and document author and, on the right, a brief summary of changes between this and the previous version.

Student Complaints Resolution policy

Status Current
Effective Date 1st February 2016
Review Date 1st February 2019
Approval Authority Vice-Chancellor
Approval Date 27th October 2014
Expiry Date To Be Advised
Implementation Officer Gina McWilliam
Manager, Student Complaints and Appeals
+61 3 92517543
Enquiries Contact Gina McWilliam
Manager, Student Complaints and Appeals
+61 3 92517543

Summary of Changes from Previous Version

This Policy was amended on 6 March 2017 to provide consistency around the definition of bullying. On 11 August 2017 an administrative amendment was made to make the Policy definition of ‘complaint’ consistent with the definition of complaint in the Student Complaints Resolution procedure. The definition of complaint was amended from ‘a properly lodged expression of dissatisfaction requiring formal resolution’ to ‘an expression of dissatisfaction requiring formal resolution’.